Effective IT Services & Courses
ITILJAMS Consulting provides training for the ITIL® Service Lifecycle of IT Services Management and Cobit5® for IT Governance. These exciting, dynamic courses introduce an engaging, case study-based approach to learning the core disciplines of the practice. They also position students to successfully complete the associated exam required for entry into ITIL® and COBIT® intermediate training courses. Tuition includes all EXAMS!
ITILv4® Foundation Course:
This course provides ITSM leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines
Learning Objectives
• Identify Key Components of ITIL4 Service Management
• Identify the 7 Guiding Principles
• Identify the 4 Dimensions
• Identify the Continual Improvement Model
• Identify the Sevice Value Chain Activities
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited, All rights reserved.
ITILv3® Foundation Course:
ITIL® lifecycle, which is composed of five core disciplines: service strategy, service design, service transition, service operations and continual service improvement. These disciplines represent a framework that further enhances alignment to the business while demonstrating value, ROI, and using IT to solve specific operational needs.
Learning Objectives
• Identify the Key Principles & Concepts of IT Service Management
• Identify the Benefits of Implementing ITIL in an Organization
• Identify the Service Management Processes & How They Map to the Service Lifecycle
• Identify the Basic Concepts & Definitions Related to the Service Lifecycle
• Identify the Activities & Roles Involved with the Service Lifecycle
• Identify the Relationship of Each Component of the Lifecycle & How They Map to Other Components
• Identify the Factors That Affect the Effectiveness of the Service Lifecycle
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited, All rights reserved.
COBIT5® Foundation Course:
COBIT5® is an Internationally accepted framework for governing and managing enterprise IT that supports executives and management in their definition and achievement of Business and related IT goals.
Learning Objectives
• Identify the Major Drivers for the Development of COBIT5
• Identify the Business Benefits of Implementing COBIT5
• Identify the 5 Principles of COBIT5 Framework
• Identify the 7 Enablers of the COBIT5 Framework (holistic approach of Governing and Managing IT)
• Identify the Processes and the Process Reference Model (PRM)
• Identify the the basic concepts of the new Process Assessment Model (PAM)
• Identify the COBIT5 Guides and How they Interrelate
*** There are NO prerequisites for these courses ***
